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Detailed report

The detailed report in MX18 gives you deep insights into every individual email event as it happens — providing full transparency at the recipient level.

This view is ideal for debugging delivery issues, analyzing engagement patterns, and performing audit checks.

What is the detailed report?

While the summary report gives you aggregated metrics, the detailed report tracks every action related to a specific message — including delivery, opens, clicks, bounces, unsubscribes, and more.

Each row in the detailed report corresponds to an event captured for a specific recipient and message.

Report format

Each record in the detailed report includes the following fields:

Field Description
processed_at Timestamp of the event (in IST)
message_id Unique identifier for the email
event Type of event (e.g., delivered, open, click)
from_email Sender’s email address
subject Email subject line
reason Reason code for bounces, drops, or deferred messages
outbound_ip IP used to send the email
outbound_ip_type Indicates whether it's a shared or dedicated IP
url Clicked URL (if event is a click)
user_agent Device or client info used during open or click
is_unique Flag to indicate if event is the first (unique) for the user
username Email recipient's local identifier (before @)
unique_args Custom metadata or tags passed during email send

For event definitions, refer to the Events Tracking section.

Data retention

  • Default retention: 15 days
  • Extended retention: Up to 45 days (available with an additional recurring fee)

For longer storage or audit compliance:

  • Use our webhooks to receive real-time event data
  • Store detailed logs securely in your own system or database

Downloading reports

You can filter and export detailed reports directly from the MX18 Dashboard:

  1. Visit app.mx18.com
  2. Go to Insights > Detailed
  3. Filter by date, domain, campaign, or event type
  4. Click Export CSV

Need help?

If you're unsure how to use the detailed report or want to extend your retention period:

  • Contact our support team at support@mx18.com
  • We'll help set up custom exports, alerts, or longer-term event archiving